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Architecting the Future of Communication:
From Enterprise Voice to AI Automation

Shabbir.

20 years of scaling global infrastructures for the Fortune 500, now focused on the next frontier: leveraging AI to reclaim time and bridge the gap between complex systems and human productivity.

Let's Chat!
20+.
Years of Experience

The Expert Perspective

For over two decades, I have lived at the intersection of complex hardware and human connection. My career has been defined by one mission: simplifying the massive.

From consolidating 250,000 users for Bank of America to slashing infrastructure costs by 70% for global energy leaders, I don’t just “install systems”—I architect ecosystems. My background in Cisco UC, SIP architecture, and Cloud Environments is the foundation upon which I now build smarter, more autonomous business workflows.

Unified Communications
Ai
Automations

"Efficiency isn't just about the technology you use; it’s about the time you give back to the people using it."

Shabbir Tapal
SMbiz

Automate.

03. Smbiz: AI & Smart Automation – Bridging 20 years of systems logic with the next frontier of AI. Through Smbiz, I help small and mid-sized businesses automate lead nurturing, CRM workflows, and social planning. Note: While I am a dedicated AI enthusiast with 6 months of deep-dive implementation, my veteran background in systems architecture ensures these automations are built to professional-grade standards, not just basic templates.

See Project

Streamline.

02. Infrastructure Consolidation – Turning fragmented, costly legacy hardware into streamlined, centralized environments. My approach reduces technical debt and delivers immediate ROI through optimized dial plans, virtualization, and cloud transition

See Project

Connect.

01. Enterprise UC & Voice Architecture – design resilient, global Voice and Video infrastructures (Cisco, Microsoft Teams, WebEx). I specialize in high-stakes migrations, SIP trunking, and cloud-hybrid environments where 100% uptime is the only acceptable standard

See Project

Education & Certified

1996
BS Business Administration

This degree provides the business logic I apply to infrastructure ROI and cost-saving strategies.

2007
Cisco Certified Voice Professional

Expertise in designing and managing enterprise voice and unified communications systems.

2001
Cisco Certified Network Associate

Strong foundation in routing, switching, and enterprise networking fundamentals.

2000
Microsoft Certified Systems Engineer

Experience in designing and administering Microsoft-based infrastructure solutions.

2007
Cisco Unity Design Specialist & Associate

Specialized in unified messaging and voice system architecture.

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Let’s Connect

Whether you need a high-level UC Voice Architect for enterprise separation or want to automate your workflows via Smbiz, select a time below to start the conversation.

Houston, TX USA

info@smbiz.ai