About Me
Bridging Enterprise Logic & AI Automation
For 20 years, I built communications infrastructure for organizations like IBM, Cisco, and Bank of America — the kind of technology large companies take for granted. Somewhere along the way, I noticed small businesses never got access to any of it. A dentist, a contractor, a local retailer — still running on missed calls, manual scheduling, and disconnected systems. In 2008, I started Tapal Information Systems. In 2025, I founded SMBIZ and TapalVoIP to close that gap — bringing enterprise-grade AI voice agents, business VoIP, and automation to small businesses, without the enterprise price tag. I'm based in Houston, Texas, and I still do the work myself.
My Experience
My Work Experience
Founder & Lead Architect
SMBIZ
CEO & Systems Architect
Tapal Information Systems
Unified Communications Engineer
IBM
Cisco Unified Messaging Engineer
Bank of America
Cisco TAC Engineer
Cisco Systems
98% Voice AI & Telephony
95% CRM & Workflow Automation
92% Cloud & Infrastructure Migration
90% Conversational AI Chatbots
88% Full-Stack & Web Systems
Credentials
Achievements
Cisco Certified Voice Professional (CCVP)
Cisco Systems • Enterprise UC Specialist
250k+ User Migration Benchmark
Bank of America • Cisco Mega Cluster Architect
750+ Users & 3,250+ Device Deployment
IBM • Enterprise SIP Migration Lead
4.7 ★ Rated AI CRM & Receptionist
SMBIZ • Top Rated Automation Platform
Testimonial
Peoples Say’s About Me
Webcly jhonson
Senior engineer
This digital agency completely transformed our online presence. Their expertise, creativity, and attention to detail exceeded all our expectations. We highly recommend their outstanding services!
Webcly jhonson
Senior engineer
This digital agency completely transformed our online presence. Their expertise, creativity, and attention to detail exceeded all our expectations. We highly recommend their outstanding services!
Webcly jhonson
Senior engineer
This digital agency completely transformed our online presence. Their expertise, creativity, and attention to detail exceeded all our expectations. We highly recommend their outstanding services!
Webcly jhonson
Senior engineer
This digital agency completely transformed our online presence. Their expertise, creativity, and attention to detail exceeded all our expectations. We highly recommend their outstanding services!
